Account
SUPPORT

Refund Policy

Overview

All services rendered by PaidBoom are 7 days refundable in case you face servers side issues. We provide 7 days on all Web Hosting and Reseller Hosting with the following conditions.

  1. Refunds are limited to one per customer (i.e. multiple services don’t qualify or multiple signups)
  2. Refunds exclude setup fee.
  3. Refunds do not include the cost of additional services purchased such as WHMCS licenses/license upgrades, domain registration, migrations, dedicated IPs, Third-party SMTP setup, Extra services setup fees, Ready-made blog setup, Basic SEO setup, or other licenses (such as LiteSpeed for VPS).
  4. A written request must be submitted separately from the cancellation request within 7 days of cancellation.
  5. Refunds are sent within 7 days of receiving the refund request.
  6. Refunds are not granted to accounts closed for Terms and condition violation

Domain Registrations/Renewals

All domain name registrations and renewals are FINAL Because we have to pay registry fees on our end we cannot process refunds for these transactions. In the rare event your domain has a mis-spelling, please contact us AS SOON AS POSSIBLE so we can attempt to correct it.

Late Invoices

We do NOT provide extensions on invoices here at PaidBoom.


All invoices should be paid on DUE DATE to avoid account suspension. Accounts not paid by the due date have a 15 day grace period before account is terminated. These invoices are subjected to a 10% late fee that must be paid to reactivate the account.


We will make every attempt possible to contact you 24 hours prior to account termination. Once the account has been terminated ALL data including backups will be scrubbed from our servers. There is no recovering the data once the account is terminated.


If you would want us to restore from the backup server, There will be $25 fees to restore the terminated website data.

Disputes

All billing disputes must be brought to Paidboom’S attention by opening a ticket with our billing department within 7 days from the days of payment.


You agree that any dispute between you and Paidboom arising out of your use of the Service on in any way based upon your subscription to and/or use of the Service which cannot be resolved between you and Paidboom will be submitted by the aggrieved party for binding arbitration.

Cancellation Procedure

Cancellation requests must be submitted through the client area. To do this, open a ticket with our Billing & Accounting department.


It is your responsibility to ensure any PayPal subscriptions and/or recurring Credit Card subscriptions that you may have setup are cancelled, Paidboom will not be responsible for any funds paid to us in excess and will not refund them.


No other forms of cancellation are accepted.


Cancellations must be submitted before the invoice for that billing cycle is generated or at least 7 days before renewal. Failure to do so will result in the invoice being due. Cancellation requests can only be submitted if the account has no due invoices. Cancellation requests submitted after the invoice has been raised will incur a late cancellation fee of not less than $10.

Backups

Paidboom performs daily backups of shared, reseller servers; however, these backups are for Paidboom’s administrative purposes only, and are in NO WAY GUARANTEED! Customers are responsible for maintaining their own backups on their own personal computers. Paidboom does not provide any sort of compensation for lost or incomplete data in the event that backups do not function properly (even if the malfunction was due to negligence on Paidboom’ part). We will do our best to ensure complete and accurate backups, but assume no responsibility for this duty. Always back your site up to your personal computer! We make no guarantees about the availability of backups.